FREQUENTLY ASKED QUESTIONS

WANT TO LEARN MORE ABOUT THE PLATFORM?

GETTING STARTED WITH DROPIFY

  1. One (1) valid I.D.
  2. Mobile Number
  3. Active e-mail address
  4. Subscription fee
  5. Bank account name and number
  6. Shope Name

When you register, you simply create your account, to access or view the whole catalog and price list of the products.

Subscribing means you have chosen your desired store/catalog, proceeding to payment, and submitting all requirements.

To subscribe, you just have to follow the steps as stated below:

LOGIN
or register if you do not have an account yet

CHOOSE CATALOG

SUBMIT REQUIREMENTS

CHOOSE SUBSCRIPTION OPTIONS
– Monthly/Yearly
-Marketplace(Lazada/Shopee)

FILL OUT REQUIRED FIELDS

CONFIRMATION

It includes the following:

  • Store Creation
  • Product Inventory
  • Warehousing and Fulfillment
  • Repurchase of Goods
  • Update of Items
  • Order processing dispatching and return of orders
  • Disputes and Payouts

Upon subscription, we will create your store within 48–72 hrs given that you fulfill and submit all the requirements needed.
It will usually takes place from 9AM–5PM only.
Subscription created on Sunday will process on Monday.

This is applicable for stores without the given subscription period.

Log-in to your account and click “Subscription” in your dashboard.

1.Log in to your account. Click “Subscription” in your dashboard.

2. Click on the subscription you want to cancel.

Please take note that upon cancellation (unsubscribing) of subscription, we will let the course of your subscription to finish before to put your store on holiday mode.

Subscription automatically starts upon successful payment through Paypal or Paynamics.

You just have to register with us, choose your desired brand, and finalize your subscription.

We will create the online store for you, What you need to do is to submit the requirements for each platform through the requirements tab.

Lazada MP Seller Requirements: Individual Seller

  1. Mobile Number
  2. Shop Name
  3. Valid ID (Front and Back Side)
  4. ID Number/Type (SSS, TIN, Passport, and Driver’s License only)
  5. Bank Account Name and Number

 

Shopee Seller Registration

  1. Mobile Number
  2. Shop Name
  3. Bank Account Name and Number

In line with BIR compliance, Dropify offers 2 options to the dropshippers:
Option 1 – The dropshipper will register to the BIR.
Option 2 – In-house registration. In this option, there will be a 5% service charge (based on item price credit less Dropify Pass-On Cost) every payout. This service charge will be paid to a 3rd party Accounting Firm.

Subscription fee is non-refundable.

Payout of dropshippers will take place every Thursday of the week—after the remittance of Seller Center’s payout.

NOTE: For new stores first payout will take 3 cycle payouts before release or 3 weeks to 4 weeks.

You can subscribe using Paypal or Credit/Debit Card (via Paynamics).

Dropify has partnered with an accounting firm. We offer an in-house registration but there will be 5% service fee (based on item price credit less Pass-On Cost) every payout. This charge will paid to our Third-Party accounting firm.

All disputes such as return items, shipping fee discrepancies and etc., is handled by Dropify.

Dropify will only allow returns for the following reasons;
-Wrong item served
-Damage item served

Terms and Conditions may apply. See our terms and conditions here.
For Lazada’s Terms and Conditions, please see here.
For Shopee’s Terms and Conditions, please see here.

PAYMENTS

Subscription fee is non-refundable.

Payout of dropshippers will take place every Thursday of the week—after the remittance of Seller Center’s payout.

NOTE: For new stores first payout will take 3 cycle payouts before release or 3 weeks to 4 weeks.

You can subscribe using Credit/Debit Card (via Paynamics).

TERMS AND CONDITIONS

Dropify has partnered with an accounting firm. We offer an in-house registration but there will be 5% service fee (based on item price credit less Pass-On Cost) every payout. This charge will paid to our Third-Party accounting firm.

All disputes such as return items, shipping fee discrepancies and etc., is handled by Dropify.

Dropify will only allow returns for the following reasons;
-Wrong item served
-Damage item served

Terms and Conditions may apply. See our terms and conditions here.
For Lazada’s Terms and Conditions, please see here.
For Shopee’s Terms and Conditions, please see here.

OPERATIONS

SKU means Stock Keeping Unit. It is an item-unique ID arbitrarily designated to any given item in your inventory as a reference method.

Alteration and editing of SKU is strictly prohibited.

Upon store turn-over you will receive an email from Dropify including the full price list/cost of goods as your reference for pricing.

Order processing is part of the services offered by Dropify. We will be the one to do the picking, packing, and dispatching of orders.

Yes! You can join campaigns and use marketing tools (such as but not limited to voucher, free shipping, and etc.) as long as you don’t sell below cost of goods.

NOTE: All Flash Sale submissions should be properly coordinated with the Dropify Team to secure inventory for your Flash Sale slot.

Our Lazada dropshippers can now access sponsored discovery. Please take note that there are specific criteria that you need to reach before you can access the said feature.

Kindly check the criteria below.

The rate of returns (i.e., return to seller) must not exceed 15% (Lazada and Shopee) of the total orders.

No, we will be the one to create a store for you.

Not all items have deep inventory.

Dropify will send an email about the order/s with out of stock issue. Along with the email is the replacement for the out of stock item/s. Please be informed that you will be the one to coordinate with your customer/s regarding the replacement.

As we want you to experience hassle-free transactions, we are doing weekly replenishment.

NOTE: Imported goods arrive thirty (30) days after purchase order.

Since Dropify is using a system to process and track order/s–adding other products in your Dropify store is allowed but you need to pay a corresponding fee for storage and fulfillment or you may apply as Dropify supplier.

CANCELLATION OF SUBSCRIPTION

1. Log in to www.dropify.ph and go to My Account tab.
2. Click on the My Subscription tab and click “Cancel”

WE ARE HERE TO HELP

Our team is just a chat away-ready to answer your questions

Gi

Key Account Officer

Tom

Key Account Officer

Rain

Key Account Officer

Meshi

Key Account Officer

Rick

Key Account Officer

RV

Key Account Officer

DIDN'T FIND AN ANSWER?

Get in touch with us to know more about Dropify and dropshipping in the Philippines