FREQUENTLY ASKED QUESTIONS

For Shopee subscribers, a 2% service fee will be deducted from dropshippers for every payout based on the Item sold amount and its charges (discounts, vouchers, and promotions), less pass-on cost.

For Lazada subscribers, a 2% service fee will be deducted to dropshippers for every payout based on the Item sold amount and its charges (discounts, vouchers, and promotions), less pass-on cost.

For Facebook shop subscribers, a 2% service fee.
For Shopify subscribers, a 2% service fee.
For Pancake subscribers, a 2% service fee.
For TikTok Paid Subscriber, there would be a 1,000 monthly rebate consumable for AFFILIATE SAMPLE REQUEST ONLY.

Note:
For the Facebook shop, there would be a COD handling fee:

Ninja Van 
Variable COD Services Fee (per parcel): 2.75%
Minimum Fee: 25php
Entrego
COD Rate (% of cash collected based on the amount on the waybill): 2.50%,
Minimum Fee: 20php

All disputes such as return items, shipping fee discrepancies and etc., is handled by Dropify.

Dropify will only allow returns for the following reasons;
-Wrong item served
-Damage item served

Terms and Conditions may apply. See our terms and conditions here.
For Lazada’s Terms and Conditions, please see here.
For Shopee’s Terms and Conditions, please see here.
For Tiktok shop’s (Manual Dropshipping) Terms and Conditions, please see here.
For Facebook Terms and Conditions, please see here.
For Shopify Terms and Conditions, please see here.

SKU means Stock Keeping Unit. It is an item-unique ID arbitrarily designated to any given item in your inventory as a reference method.

Alteration and editing of SKU is strictly prohibited.

Upon store turn-over you will receive an email from Dropify including the full price list/cost of goods as your reference for pricing.

Order processing is part of the services offered by Dropify. We will be the one to do the picking, packing, and dispatching of orders.

Yes! You can join campaigns and use marketing tools (such as but not limited to voucher, free shipping, and etc.) as long as you don’t sell below cost of goods.

NOTE: All Flash Sale submissions should be properly coordinated with the Dropify Team to secure inventory for your Flash Sale slot.

Yes, but dropshippers need to request access to our team through Dropify chat.

Please be informed that dropshippers will only be granted 24-hour access from the time of the request. If the top-up is not completed within this time frame, access will be terminated immediately.

Note: Lazada dropshippers should only top-up via Bank or Gcash.

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Please take note that there are specific criteria that you need to reach before you can access the said feature.

Kindly check the criteria below.

The rate of returns (i.e., return to seller) must not exceed fifteen percent (15%) for Lazada, Shopee and TikTok); and thirty percent (30%) for Shopify, WooCommerce and Facebook of the total orders.

No, we will be the one to create a store for you.

Not all items have deep inventory.

Dropify will send an email about the order/s with out of stock issue. Along with the email is the replacement for the out of stock item/s. Please be informed that you will be the one to coordinate with your customer/s regarding the replacement.

As we want you to experience hassle-free transactions, we are doing weekly replenishment.

NOTE: Imported goods arrive thirty (30) days after purchase order.

Since Dropify is using a system to process and track order/s–adding other products in your Dropify store is allowed but you need to pay a corresponding fee for storage and fulfillment or you may apply as Dropify supplier.

1. Log in to www.dropify.ph and go to My Account tab.
2. Click on the My Subscription tab and click “Cancel”